The 4 Faces of Frustration How to Turn Frustration into Delight eBook Andrew Oxley
Download As PDF : The 4 Faces of Frustration How to Turn Frustration into Delight eBook Andrew Oxley
In "The 4 Faces of Frustration," Andrew Oxley has penned a leadership fable that entertains as well as it instructs.
Jack Staff, the newly appointed CEO of AmeriSys, did not know what he was getting into when he accepted his new position. Having set a goal to be a CEO by the age of forty-five, he thought that he had succeeded when the board of AmeriSys offered him the job.
Little did he know that there were serious issues awaiting him-challenges that could derail his dreams before he even started. The board had neglected to let him know that the previous CEO had left the company under a hail of customer complaints and that the employees were in open revolt.
Oxley’s insight into the dynamics that drive business performance are woven into the fabric of the story. In The 4 Faces of Frustration, Oxley explains the reasons why companies struggle to create customer loyalty and employee engagement—and provides a road map of how to engage both groups in an actionable plan that delivers bottom-line business results.
The 4 Faces of Frustration How to Turn Frustration into Delight eBook Andrew Oxley
The editing is all off! Missing words, paragraphs, pictures?! I have no idea what I am supposed to do with this, I can't read it. Major printing errors and this book is useless because of it. ###they gave me a full refund and sent me a new book.Product details
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Tags : The 4 Faces of Frustration: How to Turn Frustration into Delight - Kindle edition by Andrew Oxley. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading The 4 Faces of Frustration: How to Turn Frustration into Delight.,ebook,Andrew Oxley,The 4 Faces of Frustration: How to Turn Frustration into Delight,BookLogix,BUSINESS & ECONOMICS Business Communication General,BUSINESS & ECONOMICS Leadership
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The 4 Faces of Frustration How to Turn Frustration into Delight eBook Andrew Oxley Reviews
Oxley gives clear descriptions of the way individuals handle stress and frustration, then relates them in an entertaining format. After reading, you will begin to filter reactions in yourself, your teams, your organizations, and perhaps even in your families, based upon his grid. I think this is a must read for leaders.
Andrew Oxley delivers an easy to understand view of the four faces (behaviors) exhibited by people in their communication methods. Recognizing and understanding these different views prepares you for success in your communications at the office and home.
No one method is better than another. The key is tailoring conversation and interaction to the style presented.
The characters will be familiar to all readers, and the recipe for success that Oxley prescribes is certain to improve your relationships with all of them. Those who are familiar with the concepts will find great value in the presentation - Oxley makes it real for the reader by presenting the story instead of just the facts. An enjoyable and informative read.
I would highly recommend anyone leading even the smallest of teams to read this book. This book offers some great insights on how to lead others.
"With The 4 Faces of Frustration, Andrew Oxley does a masterful job providing managers at every level critical insight into how gaining understanding of each team members personal style, and they yours, is key to top tier team performance. I would recommend “The 4 Faces” to any leader looking to better manage the challenges of delivering maximum team performance in todays dynamic environment.”
I ordered three of these books for my employees. Everyone had serious printing errors and was totally unusable!
I thoroughly enjoyed reading this book. I work as a physician and am involved with leadership within a hospital system and medical clinic. I have learned much about the importance of recognizing certain traits that allow me to work much more effectively with peers. I have also learned to recognize skill sets that are necessary to complete tasks. I would recommend this book to anyone involved in leadership or in situations where recognizing personalities can benefit an organization.
The editing is all off! Missing words, paragraphs, pictures?! I have no idea what I am supposed to do with this, I can't read it. Major printing errors and this book is useless because of it. ###they gave me a full refund and sent me a new book.
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